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Important Information

Payment Policy

  1. Learn to Swim lessons; $13.50 per lesson payable by the term.
  2. Squad sessions; Payments vary depending on frequency of training, please speak to reception for the squad pricing schedule for your level.
  3. A $25 non-refundable deposit is required upon enrolment to confirm booking .
  4. Enrolments will be cancelled if FULL payment has not been received by the first week of term.
  5. Students who make full payment of the upcoming term fees before the end of the current term will receive a free Monash Sport gift.
  6. A 5% discount is available on lessons for families with 3 or more children enrolled and pension/concession card holders. A 15% discount is available to Monash Students. Please advise our customer service officers of entitlements upon enrolment, proof of entitlement must be displayed at time of payment to receive discount.


Missed Lesson and Make-up Policy

  1. There are no refunds or cash credits for any missed lessons.
  2. If you are unable to attend a lesson you must notify the Aquatics Service Desk on 9905 4115 at least 24hrs in advance. Failure to notify absence will result in no make up being credited.
  3. No make-up lessons will be conducted during the first two weeks of term, to allow for new enrollments.
  4. Make-up lessons cannot be taken until the full fees for the term have been paid.
  5. Only 2 make up lessons provided per term – must be used in the current term.
  6. At the completion of each term, all make up credits will be removed.
  7. The only time extra make up credits will be given is with the presentation of a medical certificate with dates specified to the Swim School Coordinator.


Cancellation Policy

  1. There are no refunds or cash credits for any missed lessons.
  2. Refund of fees due to cancellation will incur a $25 administration fee.


Accompanying Swimmers During Lessons

  1. For children's classes, two parents are allowed to swim at no cost. Any extra adults must be paid for. All accompanying children who wish to swim must be paid for (4 years and older). Please note that there is no extra charge for an extra spectator (whether child or adult).
  2. For Adult classes, all accompanying swimmers (adult or child) must be paid for.

Free Practice Swims

For all enrolled and fully paid Swim School students we offer free practice swims at any time within normal opening hours.

Please note, all children under 10 years must be actively supervised by a parent or guardian. Free practice swims apply only to enrolled students. Accompanying parents and family are required to pay pool entry fees.